Prices
Clear prices, before you book
24/7
Emergency rates
Emergency Plumber
- Daytime
- £118.80(£99 + VAT)
- Evening & weekend
- £178.80(£149 + VAT)
- Night & bank holiday
- £238.80(£199 + VAT)
Emergency Heating Engineer
- Daytime
- £118.80(£99 + VAT)
- Evening & weekend
- £178.80(£149 + VAT)
- Night & bank holiday
- £238.80(£199 + VAT)
Emergency Boiler Repair
- Daytime
- £118.80(£99 + VAT)
- Evening & weekend
- £178.80(£149 + VAT)
- Night & bank holiday
- £238.80(£199 + VAT)
Emergency Drainage
- Daytime
- £144(£120 + VAT)
- Evening & weekend
- £216(£180 + VAT)
- Night & bank holiday
- £238.80(£199 + VAT)
Each extra 30 minutes
daytime £54 · evening £72 · night £90
| Emergency service | DaytimeMon–Fri 8am–6pm | Evening & weekendMon–Fri 6pm–10pm, Sat–Sun 8am–10pm | Night & bank holidayEvery day 10pm–8am, all bank holidays |
|---|---|---|---|
| Emergency Plumber | £118.80(£99 + VAT) | £178.80(£149 + VAT) | £238.80(£199 + VAT) |
| Emergency Heating Engineer | £118.80(£99 + VAT) | £178.80(£149 + VAT) | £238.80(£199 + VAT) |
| Emergency Boiler Repair | £118.80(£99 + VAT) | £178.80(£149 + VAT) | £238.80(£199 + VAT) |
| Emergency Drainage | £144(£120 + VAT) | £216(£180 + VAT) | £238.80(£199 + VAT) |
| Each extra 30 mins | £54 (£45) | £72 (£60) | £90 (£75) |
Rates cover attendance and the first hour on site. Parts are extra, and the engineer quotes before fitting anything. Emergency jetting: £180 for the first hour.
Rate A
Plumbing, heating, boilers, bathrooms, hot water and gas appliances
Daytime
Mon–Fri 8am–6pm
Call-out incl. first hour
£118.80(£99 + VAT)Each extra 30 mins
£54(£45 + VAT)Evening & weekend
Mon–Fri 6pm–10pm, Sat–Sun 8am–10pm
Call-out incl. first hour
£178.80(£149 + VAT)Each extra 30 mins
£72(£60 + VAT)Night & bank holiday
Every day 10pm–8am, all bank holidays
Call-out incl. first hour
£238.80(£199 + VAT)Each extra 30 mins
£90(£75 + VAT)Rate B
Drainage call-outs (unblocking and rodding)
Daytime
Mon–Fri 8am–6pm
Call-out incl. first hour
£144(£120 + VAT)Each extra 30 mins
£54(£45 + VAT)Evening & weekend
Mon–Fri 6pm–10pm, Sat–Sun 8am–10pm
Call-out incl. first hour
£216(£180 + VAT)Each extra 30 mins
£72(£60 + VAT)Night & bank holiday
Every day 10pm–8am, all bank holidays
Call-out incl. first hour
£238.80(£199 + VAT)Each extra 30 mins
£90(£75 + VAT)Fixed prices
Servicing, certificates and surveys
| Service | Inc. VAT | Ex. VAT |
|---|---|---|
| Boiler service | £106.80 | £89 |
| Gas Safety Certificate (CP12), one appliance | £82.80 | £69 |
| Each extra gas appliance on the CP12 | £24 | £20 |
| Boiler service + CP12 together | £154.80 | £129 |
| Power flush (up to 10 radiators), from | £478.80 | £399 |
| CCTV drain survey with written report | £234 | £195 |
| Homebuyer / pre-purchase CCTV survey | £270 | £225 |
| Build-over survey (pre- or post-construction) | £300 | £250 |
| High-pressure jetting, first hour | £180 | £150 |
| High-pressure jetting, each extra hour | £108 | £90 |
| Patch lining, per patch, from | £420 | £350 |
| Boiler installation, repiping, descaling, root cutting | Free written quote | – |
How charges work
What you pay for, and what you don't
- Included in the call-out charge: Travel within the area we cover, attendance, diagnosis and the first 60 minutes of work.
- After the first hour: Time is charged in 30-minute blocks at the extra-time rate for the same band.
- Which band applies: The band is set by the time the engineer arrives, and the whole visit is charged at that band.
- No emergency surcharge: An emergency costs the same as any other call-out in the same band. You pay for the time of day, not the word "emergency".
- Parts: Charged on top. Common parts are carried on every van, and the engineer confirms the price before fitting anything.
- Extra work: Nothing beyond the first hour goes ahead without your agreement.
- Return visit to fit ordered parts: No second call-out charge. Only the time on site is charged, at the extra-time rate.
- Cancellation: Free up to the point the engineer is dispatched.
Business accounts can be given agreed rates.
Worked examples
What a typical visit costs
Dripping tap repair
£172.80
Tuesday 2pm (Daytime) · 1 hr 30 mins on site
£118.80 + £54 = £172.80 + parts
Burst pipe
£178.80
Saturday 8pm (Evening & weekend) · 45 mins on site
£178.80 + parts
Boiler breakdown
£418.80
Wednesday 2am (Night & bank holiday) · 2 hrs on site
£238.80 + 2 × £90 = £418.80 + parts
Blocked drain
£216
Friday 9pm (Evening & weekend) · 1 hr on site
£216
Radiator valve replacement
£118.80
Monday 10am (Daytime) · 1 hr on site
£118.80 + parts
| Job | When | Time on site | Labour cost inc. VAT |
|---|---|---|---|
| Dripping tap repair | Tuesday 2pm (Daytime) | 1 hr 30 mins | £118.80 + £54 = £172.80 + parts |
| Burst pipe | Saturday 8pm (Evening & weekend) | 45 mins | £178.80 + parts |
| Boiler breakdown | Wednesday 2am (Night & bank holiday) | 2 hrs | £238.80 + 2 × £90 = £418.80 + parts |
| Blocked drain | Friday 9pm (Evening & weekend) | 1 hr | £216 |
| Radiator valve replacement | Monday 10am (Daytime) | 1 hr | £118.80 + parts |
FAQs
Questions about prices
How much is a call-out?
It depends on the time the engineer arrives. Plumbing and heating call-outs start at the daytime rate, with higher evening & weekend and night & bank holiday rates. Every rate is on our Prices page, including VAT, before you book.
Is there an emergency surcharge?
No. An emergency costs the same as any other call-out in the same time band. You pay for the time of day, not the word "emergency".
What's included in the call-out charge?
Travel within the area we cover, attendance, diagnosis and the first 60 minutes of work. After the first hour, time is charged in 30-minute blocks at the extra-time rate for the same band.
Which time band applies to my visit?
The band is set by when the engineer arrives, and the whole visit is charged at that band.
How are parts charged?
Parts are charged on top of labour. Common parts are carried on every van, and the engineer confirms the price before fitting anything.
What if the engineer needs to come back with a part?
There's no second call-out charge for a return visit to fit ordered parts. You only pay for the time on site, at the extra-time rate.
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