Carbon monoxide alarm fitting

Call the National Gas Emergency Service on 0800 111 999 first. Open doors and windows, turn the supply off at the meter if you can, avoid switches and naked flames, and leave the property if the smell is strong. Once they've made it safe, book us for the repair.

Yes. In the UK, anyone working on gas appliances or pipework must be on the Gas Safe Register, and that includes connecting and disconnecting cookers and hobs.

Headaches, dizziness, nausea and tiredness that ease when you leave the house, along with lazy yellow or orange flames and soot around appliances. If you suspect carbon monoxide, get into fresh air and call the National Gas Emergency Service on 0800 111 999.

Yes. The engineer disconnects the cooker and caps the supply safely so it can be taken away or reconnected later.

No. An emergency costs the same as any other call-out in the same time band. You pay for the time of day, not the word "emergency".

Travel within the area we cover, attendance, diagnosis and the first 60 minutes of work. After the first hour, time is charged in 30-minute blocks at the extra-time rate for the same band.